How can we help?

Go to the business profile page and click "Claim this Business." You'll be asked to verify your relationship to the business by providing documentation. Our team reviews claims within 3–5 business days.

Contact our support team with proof of ownership. We'll review the conflicting claim and transfer ownership if your documentation is valid.

Yes. Use the "Report" button on the business profile to flag inaccurate information. Our moderation team will review and update the listing.

BlackDistrict has three tiers: (1) Self-Identified — declared during listing creation; (2) Community Verified — confirmed by partner organizations; (3) Document Verified — confirmed with official ownership documents showing 51%+ Black ownership.

Pro includes the Verified Black-Owned badge, priority search placement, the ability to post events and promotions, B2B messaging, advanced analytics, and access to boost listings and homepage features.

Document verification typically takes 3–5 business days. Community verification may vary depending on your partner organization.

Yes. Go to your dashboard and click "Apply for Verification." You'll be guided through the document submission process.

Sign in, go to your Dashboard, and click "My Listing." From there you can update your business name, description, category, contact info, photos, and tags.

In the My Listing section, scroll to the Media section. You can upload a logo and multiple business photos. Photos should be high-resolution and show your business clearly.

From your Dashboard, navigate to "Offers" or "Events" in the sidebar. Click the button to create a new offer or event. Pro subscribers can post unlimited events and promotions.

Your listing must be in "Live" status to appear in search. Check that your listing is complete and published. Newly created listings may take a few minutes to appear in search.

On the web, go to Account → Pro Subscription → Manage Subscription. This opens the Stripe billing portal where you can cancel. On mobile, manage your subscription through the App Store or Google Play.

We offer refunds within 7 days of the subscription start date for annual plans. Monthly plans are non-refundable. Contact support with your order details.

Subscriptions remain active until the end of the current billing period. You'll retain Pro access until then and won't be charged again.

Go to Account → Pro Subscription → Manage Subscription. The Stripe portal allows you to update payment methods, download invoices, and manage your billing details.

Try the "Forgot Password" link on the sign-in page. If you signed up with Google or Apple, make sure to use the same sign-in method. Still stuck? Contact support.

Go to Account → Security & Privacy → Change Email. Enter your new address and we'll send a confirmation link to it. Once confirmed, your email is updated automatically. If you run into any issues, contact our support team.

Go to Account → Account Mode and select your preferred mode. This changes how your dashboard is organized but doesn't remove any access.

Go to Account, scroll to the bottom, and click "Delete Account." This action is permanent and will remove all your data, listings, and reviews.

On any business profile, click "Report" (at the bottom of the page). Select the reason — inaccurate info, permanently closed, duplicate, not Black-owned, or inappropriate content.

Yes. Businesses that are found to be fraudulently claiming Black ownership after a verification review will be removed from the directory.

Reports are reviewed by our moderation team within 1–3 business days. You'll receive an email notification when the report has been resolved.